KingHills Casino Privacy Policy

At KingHills Casino, we are deeply committed to protecting your personal information and ensuring your privacy is respected at every stage of your interaction with our platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website at https://kinghills.com/ or use any of our services. By registering an account and using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before proceeding.

1. Who We Are

Here at KingHills, we operate under the name KingHills Casino, owned and operated by IntellogixSoft B.V., a company registered and operating under a valid Curaçao gaming licence (licence no. OGL/2024/1121/1020). We act as the data controller responsible for your personal information. If you have any questions about how we handle your data, you can reach our support team at contact@kinghills.com or via our 24/7 live chat service.

2. Information We Collect

Our KingHills platform collects various categories of personal data to provide you with a secure, compliant, and enjoyable gaming experience. We collect this information when you register, make a deposit, contact support, or simply browse our site.

2.1 Personal Identification Data

Full name, date of birth, and nationality
Email address, phone number, and home address
Government-issued identification documents (passport, ID card, driving licence)
Proof of address documentation

2.2 Financial and Transaction Data

Payment method details (Visa, Mastercard, bank transfer, e-transfer, cryptocurrency wallet addresses)
Deposit and withdrawal history, including amounts and timestamps
Currency preferences (we support EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, BTC and other cryptocurrencies)

2.3 Technical and Usage Data

IP address, device type, browser type, and operating system
Pages visited, session duration, and in-game activity
Login timestamps and access logs
Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We at KingHills use the personal data we collect for the following lawful purposes:

Account management: We create and maintain your account so you can access our games and services, including the KingHills Casino app and desktop platform.
Identity verification: We are required by our Curaçao gaming licence to verify your identity and comply with applicable anti-money laundering (AML) regulations.
Payment processing: We process your deposits and withdrawals securely. Withdrawal processing takes up to 72 hours, with most transactions completed within 24 business hours.
Responsible gaming: We monitor your gaming activity to identify potential problem gambling patterns and enforce responsible gaming measures.
Customer support: We use your data to respond to enquiries submitted via live chat or email.
Bonus and promotions management: We use your account data to apply eligible bonuses, including welcome offers, reload bonuses, cashback programmes, and loyalty rewards through our Loyalty Rank programme.
Fraud prevention and security: We analyse account activity to detect and prevent fraudulent behaviour.
Legal compliance: We process data as required by applicable laws and regulations.

4. Cookies and Tracking Technologies

Our KingHills Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. These technologies help us understand how you interact with our platform so we can continually improve your experience.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly, including session management and secure login.
Analytical cookies: Help us understand how visitors navigate our site, enabling us to optimise performance.
Marketing cookies: Allow us to deliver relevant promotional content based on your browsing behaviour.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

5. Data Sharing and Third Parties

At KingHills, we do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers under strict confidentiality agreements in the following circumstances:

Payment processors: To facilitate your deposits and withdrawals securely.
Identity verification providers: To complete KYC (Know Your Customer) checks required by our licence.
Game providers: Including Pragmatic Play, Evolution, Play'n GO, Microgaming, BGaming, and over 105 other certified providers who may receive limited data for game delivery purposes.
Regulatory and law enforcement authorities: Where we are legally obligated to disclose your data.
Fraud prevention agencies: To protect our platform and users from fraudulent activity.

6. Restricted Countries and Data Eligibility

We are unable to offer our services to residents of certain jurisdictions. Our KingHills Casino does not accept players from the United Kingdom, United States of America, Spain, France, the Netherlands, Russia, Ukraine, and numerous other restricted territories. If you reside in a restricted country, we are required to close your account and refund eligible balances in accordance with applicable regulations. For the full list of restricted jurisdictions, please refer to our Terms and Conditions.

7. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil our legal obligations. Following account closure, we may retain certain records for a minimum of five (5) years in compliance with anti-money laundering regulations and our Curaçao licensing requirements. When your data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by our KingHills Casino platform:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete information.
Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
Right to restriction: You may ask us to limit the processing of your data in certain circumstances.
Right to data portability: You may request your data in a structured, machine-readable format.
Right to object: You may object to the processing of your data for marketing purposes at any time.

To exercise any of these rights, please contact us at contact@kinghills.com. We will respond to your request within 30 days.

9. Security Measures

We at King Hills take the security of your personal data very seriously. We implement industry-standard technical and organisational measures, including SSL encryption, secure server environments, and access controls, to protect your information against unauthorised access, loss, or disclosure. While we strive to apply the highest standards of data security, no online transmission can be guaranteed as completely secure, and you use our platform at your own risk.

10. Children's Privacy

Our King Hills Casino services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from minors. If we become aware that a user is under the legal age, we will immediately close their account and delete all associated data. If you believe a minor has registered on our platform, please contact us immediately at contact@kinghills.com.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on the KingHills Casino website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us. Our support team is available 24/7 via live chat on our website or by email at contact@kinghills.com. At KingHills, we are always here to help and are committed to addressing your privacy concerns promptly and transparently.

Content updated: July 13, 2026